We're here to help

Questions, bugs, account issues, or a privacy request. Email a real person and we read everything.

Get help

The fastest way to get help is inside the app. For anything else, email us and a real person will reply.

ILYAL LLC, 30 N Gould St, Suite N, Sheridan, WY 82801, United States

48h

Typical response time

Most emails are answered within two business days. If you write about a data or privacy request, we may need a few extra days to verify your identity before we act.

Common questions

How do I delete my account?

You can delete your account from within the app at any time. Your data is removed within 30 days, subject to a short reconciliation window described in our Privacy Policy. For immediate, irreversible deletion, email legal@ilyal.app.

How do I cancel a subscription?

Subscriptions are billed by Apple or Google, so you cancel through your App Store or Google Play account settings. Deleting the app does not cancel a subscription.

Who can use ILYAL?

ILYAL is for couples aged 18 and over. See our Terms of Service for full eligibility details.

Your data

Data & deletion requests

You can ask us to access or delete your personal data at any time. This includes both content you sent and content that depicts you, even when your partner is the one who sent it.

How to make a request

  1. Email legal@ilyal.app from the address associated with your account. Tell us what you'd like: access, deletion, correction, or removal of content in which you appear.
  2. If your request concerns content your partner sent that depicts you, describe it. A date or approximate date is usually enough.
  3. We confirm the request by replying to your account email address before we act, so no one else can make a request on your behalf.
  4. We complete verified requests within 30 days, and let you know when it's done.

Full detail on what we collect, how removal is assessed, and your rights is in our Privacy Policy.